RPA Is Not Enough: Building Agentic Automation in Retail Banks

Retail banks have traditionally relied on deterministic RPA for structured, rules-based tasks, but these systems struggle with complexity and change. This presentation explores the shift to Agentic Process Automation (APA), where AI agents enable more adaptive, context-aware, and intelligent workflows. Through real-world banking examples, it highlights how agentic systems move beyond static scripts to handle unstructured data, make decisions, and continuously improve. The session also covers key considerations such as architecture, governance, and business impact, offering practical insights for evolving automation strategies.