The World of Virgin Atlantic in Your Pocket: Building an AI Concierge for the End-to-End Journey

How do you bring an entire airline experience into a single, seamless interaction? Virgin Atlantic shares how our AI Concierge—already live today—is evolving to cover the full customer journey. From inspiration to arrival home, we’re creating a connected, intuitive, and personalized travel experience.

Seamless Travel Experience: Integrate every stage of the journey into a single, unified interaction.
Context-Aware AI: Use AI agents that understand context, provide relevant guidance, and connect to human teams when needed.
Design & Platform Insights: Learn how the app and underlying AI platform are built to support and enhance the customer journey.