Scaling the Magic of the Store Experience at Pandora with AI

Discover how AI is reshaping the future of selling and service as Senior Director of Product Management Johan Andersson, joined by Catarina Miranda, Director of AI,  shares the journey of bringing Pandora’s signature in‑store experience to life online. Building on the debut of AI agents Gemma (selling) and Clara (service)last year, Johan will reveal new advancements developed in partnership with Salesforce and Publicis Sapient, early insights from implementation, and a forward‑looking vision for how AI will transform customer engagement across retail and consumer businesses.